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Dineout- Work in Progress

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Overview

To increase the seamless user experience for Dineout Pay User, we need it integrate the Torqus/other POS systems with the Dineout Pay for the seamless payment and capture related bills successfully paid information on Torqus/other POS systems once the bill is paid by the user. 

We need to integrate with Torqus/other POS systems for the generation of instant payment links of the bill and also to capture related bills successfully paid information on Torqus/other POS systems once the bill is paid by the user. This will help us reduce the TAT between actual payment and bill processing along with easier reconciliation of payments for the restaurant.

Problem Statement

There are two major problems we want to solve through this deep integration of Dineout Pay and Torqus/other POS system - one faced by our dineout pay users and the other faced by our restaurant partners.

For DO Pay users

1. Whenever they need to make a DO Pay payment through our app, they need to 

    first go to the Booking card or the RDP of the particular restaurant to make the

    payment.

2. Post that they manually enter the bill amount and then proceed to make the

    payment.

3. Many a time because of this manual method of searching and entering the bill

    amount the payment is often made to a wrong outlet by the user.

4. Also once paid they need to show the success screen or message to the

    waiter/cashier which leads to a sub-optimum user experience.
 

For restaurants

1. Once payment is made through DO Pay, they need to either check their emails

    for payment success response or go to the Dineout Merchant Panel to check

    the payment details. 
2. Many times when emails get delayed then they have difficulty in accepting

    payments through DO pay as they are unable to verify the authenticity of the

    payment made by the user. 
3. Also for reconciliation of the bills generated on their POS with the DO

    payments received, they need to manually download the order details and then

    match each bill against the DO payments one by one. 
4. This is extremely tedious for our merchant partners and is open to manual

    mapping errors.

Goals/Key success metrics:

1. Reduce Turn around time(TAT) from 90-120 second to 30-50 second for

    restaurant partner and from 20-40 seconds to  Dineout Pay User.

2. Help restaurant partner to bill processing along with easier reconciliation of payments for the restaurant.

About the User

There are two kind of user involved in the this integration journey of Dinoeut Pay and Torqus/other POS systems. 

    1. Dineout Pay User(Dineout App User)

    2. Restaurant Partner(Cashier)

Dineout Pay User(Dineout App User)

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Restaurant Partner(Cashier)

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Deep Analysis of Current Process

Current process of Dineout payment is happening mostly in manual way. system had been designed in such way that it only works for recording the payment which was happening thorough dineout Pay and other payment option. current payemnt and record the payment information is still manual only acting like human is feeding data in system. 

Dineout Pay User(Dineout App User)

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Restaurant Partner(Cashier)

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Major challenge to tackle

Current process of Dineout payment is happening mostly in manual way. system had been designed in such way that it only works for recording the payment which was happening thorough dineout Pay and other payment option. current payemnt and record the payment information is still manual only acting like human is feeding data in system. 

Setting Principle to follow

Current process of Dineout payment is happening mostly in manual way. system had been designed in such way that it only works for recording the payment which was happening thorough dineout Pay and other payment option. current payemnt and record the payment information is still manual only acting like human is feeding data in system. 

Working on Challenge

1. Showing most used payment option upfront

Current process of Dineout payment is happening mostly in manual way. system had been designed in such way that it only works for recording the payment which was happening thorough dineout Pay and other payment option. current payemnt and record the payment information is still manual only acting like human is feeding data in system. 

2. Handling the current scenario with new design concepts

Current process of Dineout payment is happening mostly in manual way. system had been designed in such way that it only works for recording the payment which was happening thorough dineout Pay and other payment option. current payemnt and record the payment information is still manual only acting like human is feeding data in system. 

3. Automatic bill amount fetching to minimize human error

Current process of Dineout payment is happening mostly in manual way. system had been designed in such way that it only works for recording the payment which was happening thorough dineout Pay and other payment option. current payemnt and record the payment information is still manual only acting like human is feeding data in system. 

4. Providing the digital bill option to save and download to save the paper(save environment)

Current process of Dineout payment is happening mostly in manual way. system had been designed in such way that it only works for recording the payment which was happening thorough dineout Pay and other payment option. current payemnt and record the payment information is still manual only acting like human is feeding data in system. 

5. simple and easy to use SMS and Push notification design

Current process of Dineout payment is happening mostly in manual way. system had been designed in such way that it only works for recording the payment which was happening thorough dineout Pay and other payment option. current payemnt and record the payment information is still manual only acting like human is feeding data in system. 

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